From Insight to Impact – How “Customer Centric” companies can outperform the market | インターブランドジャパン

From Insight to Impact – How “Customer Centric” companies can outperform the market


Nov. 30th (Tues) 15:00-16:00 GMT+8 (Singapore Time) / 16:00-17:00(Japan Time)


With drastic changes seen in the market recently, a “Customer Centric” approach is becoming more and more important for companies in making successful business decisions. On this occasion, we would like to introduce a unique service, the award-winning customer agency “C Space”.

The CEO of C Space EMEA & APAC, Felix Koch will take you through what a company can do to grow through the inspiration of their customers brought to life by actual cases they have cultivated over 20 years. He will take you through how companies have created meaningful results and market value in this difficult era, along with examples of impacts on businesses and brands through the deep psychology of consumers.

Speaker: Felix Koch, CEO EMEA and APAC, C Space
(Please see the below bio for details)

Audience Those who are engaged in branding, marketing, communication, and corporate strategy on corporate side.
Venue and Admission Fees

Venue: Online
Admission Fees: None
*Registration ends: 29th (Mon)12:00 SGT/13:00 JPT

Pls take note when registering
  • Entry ticket and URL will be provided via email a day before the event.
  • Registration period may end sooner than planned if the number of registrants exceed the planned participants.
  • We are unable to process entry for participants who register past the registration deadline. We apologize in advance.
  • A personal computer or tablet, and internet connection are required for hearing/viewing this seminar. We will be using Webex for this seminar. There is a possibility that the connection may not function correctly due to your security settings in security software and antivirus software.
  • We kindly turn away consultants or participants in similar trade. We seek your kind understanding.

※Speakers/Speakers’ titles may be subject to changes. Pls refer to our website for confirmation.
※Please note that participants from the same industry as Interbrand may likely to be declined to attend.



For Seminar Enquiries pls write to us here at


Felix Koch

C Space

As CEO EMEA & APAC for the award-winning customer agency C Space, Felix is responsible for the continued growth of the existing offices as well as for increasing the agency’s foot-print. Felix has a keen instinct for customer-centric innovation: throughout his career he has made global companies like Google or British Airways more commercially successful by persuading them to develop new products, services and marcomms with their customers, not just for them. Together with his Co-MD Phil Burgess he has been named “Agent of Change 2019” by Management Today for his efforts to create a more inclusive and equal workplace. Felix tends to over-share and can’t stop talking about cycling to work, spending time with his shrink and what’s wrong about small talk.